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Legal clarity before your account opens

Our legal page puts account terms, privacy handling, cookie use, and Malaysia payment records in one place before you open your account.

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CONTACT ROUTES

Reach us about legal requests

Legal questions need a clear route, not a maze. Use the contact method that matches your request and include your account email, phone number, and the payment reference if your issue involves…

Account help desk Message us from the logged-in help area when your request is tied to account access, identity checks, privacy choices, or a payment record. We can match the request to your account without exposing details elsewhere.
Legal email Send legal requests to [email protected] if you cannot access the account area or need to attach documents. Include only what is needed, and avoid sending card images or unrelated personal records.
Payment reference route For payment-related legal checks, share the method name, amount, time, and reference shown by Touch 'n Go, GrabPay, Boost or FPX. We use those details to trace the record and answer precisely.
ACCOUNT CARE

How we protect your account records

Our legal handling is built around limited collection, clear purposes, and controlled access. We collect details needed for account use, support, fraud checks, payment tracing, and duties under applicable law.

Data we collect

We collect account details, contact records, device signals, payment references, and support messages when they are needed for access, account safety, dispute handling, or legal duties tied to your use of the site.

Cookie use

Cookies keep your session active, remember language settings, and help us detect unusual access patterns. You can manage browser cookies, but some account functions may not work correctly if key cookies are blocked.

Security checks

Before sensitive changes, we may check your login, phone, email, payment reference, or device pattern. These checks help prevent unauthorised access and reduce the risk of records being shared with the wrong person.

Retention periods

We keep account and payment records only for as long as needed for legal duties, disputes, security checks, and account administration. Some records may remain after closure if local law or audit needs require it.

Correction requests

If your name, phone, email, or saved account detail is wrong, contact us with the updated detail and proof where needed. We verify the request before making changes that affect account control.

Access requests

You may ask what account data we hold where local law gives that right. We confirm your identity first, then provide the records we can share without exposing security systems or another person’s data.

Legal answers before you join

These answers explain how our legal terms work in practical account situations. They cover eligibility, data rights, cookies, payment records, corrections, retention, and contact routes. If your request depends on local law, we will tell you what we can do, what we cannot do, and whether we need extra documents before taking action.

Account access depends on local law, your location, and the checks we need to complete. The service is available where local law permits, and we may refuse or close access where legal or security concerns apply.

We collect details needed to create and manage your account, such as contact data, login activity, support messages, device signals, and payment references. We use them for access, security, legal duties, and dispute handling.

Payment records help us match deposits, check withdrawals, trace disputes, and meet legal duties. We keep references from Touch 'n Go, GrabPay, Boost dan FPX only where they support account handling or required records.

Yes, where the requested change is allowed and we can verify you. Send the correct detail through the logged-in help area or [email protected], and include supporting proof if the change affects account control.

Cookies support login sessions, language settings, security checks, and site measurement. You can manage them in your browser, but blocking essential cookies may stop account access or make verification steps fail.

Retention depends on the record type, legal duties, dispute needs, and security checks. Some account and payment records may remain after closure where local law, audit trails, or unresolved matters require storage.

Use the logged-in help area for account-linked concerns or email [email protected] if you cannot log in. Include your account email, phone number, and any payment reference needed to locate the record.

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